Achieve a 10% Body Weight Loss or Enjoy a Refund
We stand firmly behind our program's ability to help you ‘Trim’ at least 10% off your body weight within six months. Should this not materialise for you, we guarantee a refund. See full terms.
Terms: Money-Back Guarantee for Weight Loss Service
Trim's medicated weight loss program offers a unique combination of medication and personalised coaching. We're committed to your success, which is why we offer a Weight Loss Money-Back Guarantee. Customers who do not achieve a minimum of 10% weight loss after six months in the program, and adhere to the terms and conditions outlined below, are eligible for a partial refund of 50%.
Refund Eligibility Requirements:
Attend a minimum of 10 coaching sessions within six months*.
Provide at least 24 hours' notice for any coaching session cancellations, with a maximum allowance of two missed notifications.
Participate in bi-weekly weight tracking by uploading your results to a recognised tracking app with 100% attendance**.
Adhere to our Weight Loss Program for 180 days, including following the medication plan prescribed by your Treatment Plan and/or Trim Clinician.
Have not used any prescription weight loss medications in the 12 months leading up to the start of Trim’s program (e.g., Orlistat, Mysimba, GLP-1 medications like Ozempic, Saxenda, or Wegovy).
Achieve less than 10% weight loss from your initial body weight after six months, calculated from Day 1 to between Day 180 and Day 194 of the program.
Submit a refund request between 180 and 210 days after your initial shipment, including your order number and a recent full-length photograph in fitted clothing, to support@getTrim.co.uk.
Refund requests will be processed only after 180 days from the delivery date of the first shipment.
Refund amount will be calculated based on % weight loss achieved: For example a 5% loss would mean you are entitled to a 50% refund (achieved half of the stated 10%)
The refund will be credited to the original payment method used for purchase.
This guarantee is limited to one refund per customer. Only the cost of the Weight Loss Service subscription is refundable, excluding any additional items purchased.
Book your coaching sessions via contacting us directly.
Recognised tracking apps include: Fitbit, MyFitnessPal, Lose it, Nike training club, ww.